EIRLUME HAIR - SERVICE POLICY

At Eirlume Hair, we're committed to providing a seamless and elevated salon experience. Please take a moment to review our service policy before your appointment.

1. Pricing

• Prices listed are starting prices and may vary based on hair length, thickness, and service required.
• A consultation will be provided before your service to confirm the final price.
• Promotions and discounts cannot be combined unless stated otherwise.

2. Consultations

• Every appointment includes a complimentary consultation.
• Please inform your stylist of any allergies, sensitivities, or previous chemical treatments.

3. Bookings & Deposits

• Selected services require a deposit to secure your booking.
• Deposits are non-refundable but transferable with at least 24 hours' notice.
• Walk-ins are welcome, subject to availability.

4. Cancellations

• Please provide at least 24 hours' notice for cancellations or rescheduling.
• Late cancellations or no-shows may result in the forfeiture of your deposit or a cancellation fee.

5. Service Adjustments

• If you have any concerns, please contact us within 7 days.
• Adjustments are at the stylist's discretion and are not applicable if the hair has been altered elsewhere.

6. Refunds

• We do not offer refunds on completed services, packages, or promotional services.
• Products may be exchanged within 12 hours if unopened.

7. Guests

• Children under 12 must be accompanied by an adult.
• We kindly ask that only clients receiving services remain in the salon.

8. Punctuality

• Please arrive on time.
• A 10-minute grace period applies. Late arrivals may require your appointment to be shortened or rescheduled.

9. Photography

• We may photograph or film completed services for our social media.
• If you prefer not to be featured, simply let your stylist know before your appointment.